FAQ


OUR PROCESS AND GUIDELINES:

Sizing:

Our sizing guidelines are as follows:

XSmall 28-30
Small 30-32
Medium 32-34
Large 36-38
XLarge 38-40
XXLarge 40-42


Please note this is just a guideline. We’re sure that women of all shapes and sizes will feel beautiful wearing our garments, so in order to get the best fit, we suggest you primarily consider your bust measurements when selecting your size.

Delivery time:

We can’t wait to have you floating around in your new Ellipsis item, so we promise to get it to you as soon as we can, however, we go to great lengths to ensure that our garments are of the very best quality. Items ordered can therefore take up to 14 working days before being shipped. You will be sent a courier tracking number as soon as your goods are on the road. You can then track your little bundle of joy making its way towards you. Delivery can take 24h-72h depending on your location.

Shipping areas & collection point:

Major City Delivery R80
Outlying areas R150


Cape Town collection point:

https://www.thebackyardcafe.info/

Tel: (021) 713 1220

The Backyard Cafe
4 Sol Cohen Road
Bergvliet, Cape Town 7945

Opening Hours:

Tues-Thurs 09:00 - 17:00
Friday 09:00 - 16:00
Saturday 09:00 - 14:00
Sun & Mon CLOSED

 

Returns Policy

Once you’ve received your gorgeous Ellipsis number, we’re sure that you’ll look super glam and feel like a million bucks. However, in the unlikely event that you are not 100% happy you may contact us within 7 days of receiving it and we will swap the item for online store credit. The purchase price is the amount you paid for the product and does not include any delivery costs.


PLEASE NOTE:

  • Products being returned must be unworn, undamaged and in perfect condition.
  • We don’t accept any returns after the 7 day grace period.
  • You will need to pay for postage when returning the item.
  • We recommend using registered mail, as we are not liable for any items lost in the post. Alternatively you can contact us to arrange collection with our couriers.