Returns Policy

RETURNS & EXCHANGES

Returns

  • In the unlikely event that you receive a product that you’re unhappy with, please email info@ellipsis.shop within 14 days of receiving the item.
  • You will need to return the item to us via courier at your expense – if you would like us to arrange a courier collection for you , please email info@ellipsis.shop.
  • Once the item has been received, we will arrange a credit or replacement item. Your credit will not include your original shipping cost. 
  • If the return is due to anything other than fabric quality or poor garment construction, we will be unable to credit you for your return.
  • If Incorrect care of the product has taken place (not following the prescribed wash care instructions) we are unable to issue credit for your returned item.

Exchanges

  • We are committed to providing you with the best fit. Kindly check the garment’s sizing chart online for your perfect fit.
  • If you are not entirely satisfied we offer an exchange within 14 days of delivery. Courier fees will be at the client’s cost.
  • The items must be unworn, unwashed and undamaged. 
  • To request an exchange, please email info@ellipsis.shop with your order number and we’ll get back to you.
  • We will quote you on the cost of the courier to get the original product back to us, and the new product to you. Once your item/s have been received by us, your desired item/s will be delivered to you.

Please note: regrettably we cannot accept returns or exchanges on any ‘sale’, discounted or promotional items. Thank you.

Scroll to Top